Overview of Position
The Position of Operations Executive -Asia is responsible for providing the sales and operation administration for Asia market. The Operations Executive will be responsible for coordinating and managing various operational processes and activities between customers, Sales, and Group Operations. Collaborate with cross-functional teams, including sales and finance, to ensure that operational processes are efficient and effective, and align with business objectives.
Roles & Responsibilities
The duties of the Operations Executive include but may not be limited to the following: either individually or as part of a team:
Operations:
- Coordinate day-to-day operations in line with agreed EDMI systems and processes.
- Ensure the sales orders are processed via SAP (or equivalent ERP system) and dispatched on-time by effectively managing.
- Reporting on Service Delivery activities, timelines, and forecasts for upcoming deliverables.
- Ensure the delivery of excellent customer service through regular, structured communication with staff, customers, and other departments within EDMI.
- Liaise with other sections to ensure delivery schedules.
- Participate in appropriate communication at regular meetings and forums.
- Co-ordinate the RMA process for meters and modems. This will include assisting with creation of RMAs, processing through the system and return of repaired meters to customers.
- Manage the warranty replacements for any meters/modems that cannot be repaired and are covered by warranty.
- Represent Asia sales at Sub-risk committee.
- Collection and maintenance of all tender documents and Customer Survey form (inclusive of subsidiaries) in the company server for JSOX audit & ISO audit (internal & external)
- Any other relevant duties as reasonably directed by your Manager/Supervisor
Culture Development:
- Motivate staff and colleagues influencing them to take positive action and accountability.
- Engage positively with colleagues to promote a constructive and effective working environment, demonstrating the OneEDMI values.
- Share knowledge and foster a collaborative, open and trusting environment both within the team and between teams.
Personal Development:
- Proactively apply knowledge of industry trends and developments to improve development processes.
- Taking responsibility for own professional behaviour, quality, and personal and technical growth.
Qualifications/Competency
Required:
- Bachelor’s degree in Business Administration, Operations Management, or a related field, conferred by a recognised Institution or University, or equivalent qualifications and/or experience relevant to the position.
- Minimum of 3 years professional experience that is relevant to the role.
- Excellent customer service and interpersonal communication skills.
- Excellent written and oral communication skills.
- Good computer skills
- A demonstrated desire and ability to work in a collaborative environment.
Preferred:
Experience in an electrical & electricity manufacturing and operation, preferably associated with power equipment.
Experience working in a manufacturing or distribution environment.
ERP experience is preferred (e.g. SAP).
