- Processes reservations by mail, telephone, central reservation systems referral.
- Processes reservations from the sales office, other departments, corporate companies and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
- Tracks future room availability on the basis of reservations
- To be aware of all front office procedures
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Any other ad-hoc duties assigned
Requirements
- Diploma in Tourism and Hospitality or related field
- Preferably with minimum of 1 year.
- Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with employees at all levels.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
