GOODWOOD PARK HOTEL SINGAPORE
One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.
To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Executive Office.
Your job responsibilities include, but not limited to:
Primary Responsibilities
· Oversee daily operations of the Hotel.
· Set goals and objectives for the hotel's growth, profitability, and guest satisfaction through monitoring and analysing business trends, marketing opportunities and guests’ feedback.
· Develop and implement effective business strategies to achieve targeted revenues, cost efficiency, productivity and operating profit.
· Ensure highest level of guest satisfaction and address guest complaints and feedback promptly.
· Collaborate with stakeholders to focus on driving operational excellence to maximise productivity and minimize costs. Identify and analyse operational challenges and facilitate the development of solutions to prevent re-occurrences.
· Champion a culture of exceptional guest service and expectations through excellent service standards and training programs to maintain high levels of guest satisfaction and loyalty.
· Build and maintain positive networks and relationships with external stakeholders like SHA, STB, SNEF, MOM, etc.
· Provide guidance and direction to the sales and revenue team and ensure that the team is continually motivated to meet revenue targets.
Secondary Responsibilities
· Ensure adherence to quality standards, health and safety regulations and legal requirements.
· Ensure employees are treated fairly and equitably.
· Represent the hotel in public forums, industry events, and media interactions.
Requirements:
· Recognised degree in hospitality management or equivalent.
· Minimum 8 to 10 years in managing a five-star hotel with a successful track record of delivering quality service and achieving superior revenue and profit.
· Strong contacts within the hospitality, tourism and corporate sectors.
· Solid hotel management and food & beverage background
· A creative and innovative thinker
· Able to exemplify leadership qualities
· Upholds the Hotel’s core values at all times.
· Able to work independently and a good team player.
· Able to commence work within short notice would be advantageous.
