Company Description
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
This role will collaborate closely with segment and market leads, project managers, and Global Technology Solutions teams to ensure the reliable and efficient deployment of McDonald’s Global Edge program. In addition, this role will be responsible for managing and collaborating with the teams on the ground in the markets that handle operational tasks for McDonald’s technology services. This person will work closely with others in Global Technology and other areas of our business to ensure that our services are meeting the needs of segments, markets, application teams, and other stakeholders.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description
We are seeking a Director of Solution Deployment APAC to lead and oversee the execution of our Edge technology roll-out within the segments and markets located in APAC and the Middle East. We are moving fast and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and enhancements to our customer facing platforms. This critical program requires strong leadership to oversee the execution of our Edge technology roll out.
The Director of Edge Solution Deployment APAC is accountable for driving a global technology roll-out in all our restaurants that will enable new cloud-based software applications as well as on-site local software and AI solutions within the region. This leader must be able to foster a collaborative working relationship with cross-functional and business stakeholders across the globe. Demonstrated success in deploying a workstream as part of a complex, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.
Responsibilities
- Contribute to the development and execution of our comprehensive global cloud Edge technology deployment plans outlining tasks, timelines, and resource requirements ensuring dependencies and sequencing is considered and planned.
- Execution of global cloud Edge deployment plans to successfully drive technology deployment and market activation of new cloud computing capabilities in our restaurants.
- Accountable for the successful implementation of Edge technology in all restaurant locations across the globe including a comprehensive global roll-out plan while coordinating market participation and roll-out.
- Coordinate and communicate with McDonald’s cross-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and milestones.
- Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the region.
- Provide expertise across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and stakeholder communication.
- Partner with our third parties and our PMO in ensuring best practices are leveraged.
- Attract, develop, and retain a high-performing team capable of executing the transformational changes required. Manage work allocation and resource planning, setting clear priorities to achieve goals, to drive technology transformation success.
- History of leading workstreams of large-scale projects and cross-functional initiatives to success, on time, and within budget.
Qualifications
Minimum Requirements
- 10+ years of experience in technology, with a focus on engineering, data, cloud and digital solutions in a large multinational organization.
- Experience influencing, inspiring, and leading high-performing, diverse teams (>25) of employee and external supplier teams across multiple geographies.
- Strong background in technology deployment.
- History of excellent vendor management skills, including contract negotiation and performance oversight.
- Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields.
- Desired Skills
- Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
- Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
- Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team.
- Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization.
- Ability to manage and mitigate risks, with a focus on security and compliance.
Additional information
McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
