JOB SUMMARY
The Restaurant Manager is responsible for leading the restaurant's operations by assuring and maintaining the market's strategic and tactical posture.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Establishes and maintains a work environment that values teamwork, empowerment, motivation, and a commitment to customer service.
• Offers all customers top-notch customer service.
• Reacts to customer concerns in a prompt and proactive manner.
• Employs coaching techniques at all times.
• Exudes self-assurance and enthusiasm.
• Encourages and motivates employees to address customer and employee-related issues.
• Recognizes the service culture of the brand.
• Establishes service standards for everyone, both internally and externally.
• Takes responsibility for a customer's complaint or issue until it is fixed or dealt with by the proper manager or staff.
• Monitors complaints to make sure they have been resolved satisfactorily.
• Establishes relationships with all clients in order to increase both internal and external customer loyalty.
• Complies with all accounting policies used by the company.
Other Information:
- Working hours: 5 days/week
- Annual / Medical benefits provided
- Good career progression
