About Fairmart
Fairmart is an fintec company with a mission to help local stores thrive in the digital age. It is our belief that local stores should have access to the same capabilities that larger businesses have, but built for their scale. To achieve this, we take a multidisciplinary approach to building solutions that are simple to use, yet powerful in their impact.
We're based in the JTC Launchpad - a heart of Singapore's startup community.
We are a diverse team of technologists and builders who love to see the direct impact of our work on the lives of our customers. Those who are successful at Fairmart are intensely curious and bring a fierce passion to their work. You should be results-oriented, but also be people-oriented and understand the broader context of each problem you solve. Our culture is our competitive advantage, and you will have a unique opportunity to nurture its evolution and growth.
Our founders bring a combined 25 years of experience from industry giants such as Shopback, Redmart, and DJI. The company is supported by prominent VCs such as Quest, Vectr, Hustle Fund, Entrepreneur First, HAX, and SOSV.
What You'll Be Doing
- Customer Onboarding Work closely with the Business Development and Customer Success teams to onboard new customers onto the Fairmart platform. This will involve:
- Conducting needs assessments to understand the customer's goals and pain points
- Configuring and deploying Fairmart's solutions to meet the customer's requirements
- Providing hands-on training and support to ensure a smooth implementation process
- Technical Support Troubleshoot any technical issues that arise during the onboarding or ongoing use of Fairmart's solutions. This will require:
- Collaborating with the development team to diagnose and resolve problems
- Documenting issues and solutions to build a knowledge base for future reference
- Process Improvement Continuously identify bottlenecks or inefficiencies in the onboarding process and make recommendations to the team on how to address them. This will involve:
- Analyzing customer feedback and data to pinpoint areas for improvement
- Proposing and implementing process changes to enhance the customer experience
- Cross-Functional Collaboration Work closely with various teams, including Business Development, Customer Success, and Product, to ensure a seamless and cohesive customer experience.
Skills You Will Learn
- Customer Success Develop expertise in managing customer relationships, understanding their needs, and delivering value to achieve mutually beneficial goals.
- Operations Management Learn how to effectively run projects, prioritize tasks, and manage multiple priorities to ensure successful outcomes.
- Business Planning and Execution Gain insights into how to identify specific business objectives and map out the necessary tasks and strategies to achieve them.
- Communication and Interpersonal Skills Hone your written and verbal communication abilities, as well as your ability to work collaboratively with cross-functional teams.
Perks and Benefits
- Supportive and Engaging Company Culture Enjoy an open, respectful, and fun work environment where everyone is passionate about their work.
- Opportunity for Impact Contribute directly to the company's growth and evolution, making a tangible difference.
- Mentorship and Development Work alongside experienced professionals who are dedicated to your professional development.
Qualifications
- Educational Background Pursuing a diploma or degree in business, marketing, communications, or a related field.
- Communication Skills Excellent written and verbal communication skills. Proficiency in additional languages such as Tamil or Chinese is a plus.
- Adaptability and Organization Ability to work independently, multitask, and prioritize your workload effectively.
