Follow the hotel's standard procedures for cleaning and maintaining public areas.
Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
Supervise pest eradication activities with great attention to detail.
Conduct daily inspections of public areas and employee locker rooms.
Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
Regularly spot check employees' performance, correcting any mistakes or deficiencies.
Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.
JOB REQUIREMENTS
Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
A team player and takes initiative to assist other team members when required
Commitment to work rotating shift and any day, including weekends and public holidays.
Meticulous with strong attention to details with good follow-up.
