To ensure standards of service detailed in the service level agreement and within the schedules of the
contractual terms and conditions are achieved, maintained and developed
To contribute to the growth of services in order to meet client and commercial expectations whilst
maintaining strict budgetary control in line with client and Sodexo expectations
Continually monitor all cleaning standards and hygiene standards and ensure they are maintained at the
highest level
Ensure operational excellence within your area of responsibility for labour management and performance
Active involvement, promotion and support of activities aligned towards employee engagement
To continue to develop one’s own skills and knowledge within the position, including any required training
courses
To maintain excellent client/customer relationships
To attend team briefs, huddles and meetings as required
To maintain professional work standards at all times
To care for all company equipment and ensure that any faults are reported to management
To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager
To continually monitor all health and safety and food safety standards in all service operations and ensure
they are maintained at the required level
To contribute to the achievement of site budget performance as determined by segment business
objectives
To work in conjunction with other department managers to ensure operational excellence within assigned
operational business area with specific responsibility for labour management and performance of a defined
group of colleagues
Develop and maintain a positive internal and external network
Continued professional learning and development in soft FM services
To carry out any other reasonable tasks and/or instructions as directed by management
