*Please note that this role is only open to Singaporeans due to the nature of the position*
Position Type: Agency Contract, deputed to Client
Required skills:
- Experience in Service Management of applications (SAP and non-SAP)
- Experience in MINDEF/SAP HR project
Log and Account Review
- Log review (covering Applications, Databases, and Operating Systems)
- Account review (covering SAP and non-SAP servers)
- Consolidate all log and account reviews, prepare the review reports (including clarifications and follow-up actions), and submit to Authority within Authority's stipulated timeline.
- Support activities related to log and account/access rights review and management, such as configuration of log events and maintenance of documentation to ensure accuracy and completeness
Vulnerability and Security Patch Management
- Monitor, mitigate, and remediate security vulnerabilities
Backup Management
- Ensure backup configurations comply with the retention period stipulated in policies, and that annual recovery tests are conducted.
- Constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations
Technical Change / Service Request (CR/SR) Management
- Track all technical CR/SR that are raised, being implemented and ensure proper closure, which includes maintaining the required documents in Authority's repository or case management system.
- Consolidate the list of technical CR/SR to update Authority on a monthly basis.
Support administrative work for CRs.
- Maintain the master CR lists, provide CR statistics, provide support for CR prioritisation discussions, and consolidate approved CRs.
- Monitor the activities to ensure CRs are implemented within agreed implementation timeline.
- Review all quarterly and monthly e-HR KPI for CR/SR impact assessments
- Supervise and train team members
- Maintain effective continuity of operations and ensure proper handing/taking over process is done.
Project Management
- Support Authority in project management and administration,
Others
- Support technical refresh and upgrade activities for both SAP and non-SAP landscapes where required, such as managing the timeline, coordinating activities among various parties, and reviewing of documentation.
- Support new initiatives, such as onboarding of compliance platform and ticketing system.
Almira | Recruitment Consultant
Email: [email protected]| Office Telephone: +65 64299403
EA Personnel Registration Number: R22111126
Singapore Employment Agency Licence No: 11C3373
