At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The TMS Superuser role is a critical function to support the Global Operations and Supply Chain organizations TMS rollout. In this role, you will act as our in-house expert and will play a vital role in the implementation and support of the TMS.You will be part of the Global Deliver team and you will work in an international environment together with colleagues based in EMEA, Americas, APAC/GC. This role offers an exciting blend of tech management and Business process solutioning across the Global Supply Chain.
Key Responsibilities:
System Management & Maintenance:
· Support the requirements and Information gathering to support TMS Design and Implementation
· Oversee and maintain the TMS platform, ensuring its effective functionality and integration with other systems/applications
· Manage, Support & maintain business owned master data in the TMS
· Configure the TMS software to meet our business needs and requirements
· Provide TMS expertise to challenge, support, enable, implement and improve business performance and processes.
· Follow up on deviations, solve logistical errors and apply long-term solutions
· Support application change requests together with business stakeholders
· Troubleshoot and resolve any issues or errors related to the TMS software, such as data integrity, connectivity, and functionality
· Provide technical support and guidance to end users of the TMS software
· Collaborate with other IT staff and TMS vendor Software representatives to ensure the smooth integration and operation of the TMS software with other systems and applications
· Stay updated on the latest features and enhancements of the TMS and recommend improvements or upgrades as needed
Carrier Rate, Route & Integration
· Initial Standup & Deployment of all Carrier Connectivity
· Initial Standup of all route and rate maintenance, including ongoing maintenance and troubleshooting
· Manage and maintain strategy by carrier for collaboration & connectivity, including trouble shooting and problem solving where solutions need to be enhanced
· Collaborative Contract Lifecycle Management within TMS: In partnership with Indirect Supply Management, regional teams and LCC/Planner day to day execution.
· Supports Budget Management and Carrier Alignment by accurately aligning system rate / route load and performing testing as needed to ensure accuracy and alignment.
· Provide FP&A Support
· Compliance and Procedures: Work alongside carrier performance team to ensure compliance to contract, develop procedures, and maintain accurate records.
· Systematic Updates: Maintain precise and updated contract records within the systems, enhancing accessibility and accuracy of information.
· Pricing Guidance and Contract Support: Provide pricing guidance, contract support, and facilitate setups.
· Cross-Functional Collaboration: Collaborate for operational excellence with cross-functional teams.
· Identifies carrier’s ability to connect
Continuous Improvement:
· Support Process improvement initiatives that enhance day to day execution
· Capturing business requirements and translating into actionable system configuration changes which drive efficiency
· Participate in and support investigations, pre-studies and User Acceptance tests driven by needed changes
· Work closely with IT and vendor support teams to implement and test new features
User Training & Support:
· Act as the first point of contact for TMS-related issues, providing support and solutions as needed
· Help support SOPs and Work Instructions for TMS Users
· Assist team with the know-how to utilize the TMS efficiently and effectively, ensuring smooth internal operations
Must Have
· Bachelors degree required
· Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
Your Profile:
· Relevant experience of at least 5-7 years in Transportation/Logistics
· Experience implementing and configuring TMS systems
· Team Oriented
· Experience working in or implementing Blueyonder TMS desirable, but not required
· Technical / Analytics Skills
· Ability to prioritize in a high demanding area
· Ability to develop and maintain cross-functional and global networks
· Proven problem-solving and troubleshooting abilities
· Good communication and cooperative skills
· Desire to Learn/curiosity to fully understand & solve
· Customer Service oriented
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
· Our global well-being program supports your physical, emotional, social and financial well-being.
· Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
· Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
