The successful candidate will be part of SIA's Cargo Division, Cargo Hub Operations & ULD Management.
Key Responsibilities
- Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.
- Supervise and monitor aircraft rotation, disruption and cargo operations so that all operating processes are in accordance with airline requirements and company procedures.
- Manage and track freighter aircraft movements system-wide. Follow up with down line stations to ensure adequate resources in an event of late inbound arrival (>1.5 hours) into their stations.
- Follow up on flight cancellations, re-routing, re-scheduling and flight diversion.
- Approve flight delays due commercial, operational, technical and other related issues (e.g. Crew, FTL, Airport/Airspace closure/curfew).
- Monitor charters, extra flight services or relief flights.
- Follow up with stations to submit Delay Occurrence Report (DOR) promptly in the event of a flight delay. DMs must query stations if they do not explain the cause of the delay properly.
- Manage Freighter related crisis until the Crisis Management Centre (CMC) is set up.
- Monitor Hub GHA performance and ensure that GHA meets all Service Level Agreements (SLA).
- Plan and deploy staff, equipment and other resources effectively to meet operational needs.
- Liaise with Ground Handling Agent (GHA) staff on flight handling consisting of export, import , ECC, Coolport, and E-Hub operations.
- Ensure GHA staff handle special cargoes such as Dangerous Goods, Perishable, Vulnerable as well as sensitive shipments (e.g. HUM, DIP), according to SIA’s handling procedures.
- Ensure that staff follow-up on all irregularities reported.
- Coordinate all activities pertaining to charter operations.
Requirements
- Bachelor’s degree or equivalent from a recognized university
- Safety and operations focused and service-oriented.
- Preferably with cargo operations / weight & balance experience / customer handling experience.
- Posses system knowledge and IT skills e.g. MS Words, Excel, RX etc.
- Preferably with driving license.
- Strong communication, analytical and inter-personal skills.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
