Responsibilities
- Plan, forecast and execute food and beverage orders
- Process customer complaints patiently
- Communicate and build strong relationship with vendors
- Coordinate communication between FOH and BOH staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
- Adhere to food, health and safety standards and compliance
- Always strive towards an exceptional customer experience
Requirements and skills
- Work experience as a Restaurant Manager or similar role in the hospitality industry
- Excellent communication, interpersonal and leadership skills
- Critical thinker and problem solving skills
- Customer oriented approach
- Good organizational and time-management skills
- Availability to work within operational hours (including evenings, holidays, weekends)
- Diploma; additional certification in hospitality is a plus
