Interested applicants can send your resume to [email protected] and allow consultants to match you with our clients. No charges will be incurred by candidates for any service rendered.
Roles & Responsibilities:
- Review operational policies and processes of programmes, including drafting submissions and presenting to Management in consultation with relevant stakeholders
- Conduct regular reviews and evaluation of existing programmes to assess their effectiveness and impact
- Analyse data and performance metrics to identify areas for improvement and make recommendation for enhancements
- Communicate findings and recommendations to stakeholders and provide support in implementing changes and improvements
- Track progress and outcomes of programmes, including gathering and analysing data for reporting
- Coordinate discussions and engagement sessions with internal and external stakeholders
- Proactively identify data-driven opportunities for process improvement
- Coordinate system transition activities, including internal and external communications to stakeholders
- Perform data preparation, data cleansing work, and participate in user requirements and User Acceptance Tests
- Review and ensure data integrity of programmes, agreements, and courses in the Training Grant System
- Support management of key programmes, including liaison with training providers to obtain information on training statistics for corporate reporting and programme closure activities
- Monitor and review programmes’ budget/cashflow utilization/projections and outcome achievements
- Oversee Customer Relationship Management cases received and ensure responses are provided within defined deadlines
- Oversee and review the division’s assigned access rights for various systems to ensure user permissions are up-to-date
- Review and improve knowledge management processes
Requirements:
- Possess tertiary qualifications
- Demonstrated 1 to 3 years’ experience in a data-centric operating environment and/or programme review/implementation
- Strong analytical and systematic problem-solving skills, including the ability to derive insights from data to address issues
- Proficient in collating, managing, analysing, and presenting data
- Performance-driven, outcome-oriented, and meticulous
- Ability to effectively prioritise tasks and meet project deadlines
- Proactive and self-motivated, with a strong sense of accountability and ownership of assigned responsibilities
- Adaptable and open to learning, with a willingness to embrace new challenges and opportunities for growth
- Excellent writing, communication, and digital literacy skills
Irene Koo
IT&T Recruiter
BGC Group Pte. Ltd., Singapore
EA License No.: 05C3053
