Job Summary
• Advising and guiding the Private Banking Front Office and support functions with respect to Investment trade suitability queries and internal policies and procedures
• Collaborate with front office and support functions to ensure that robust controls are in place and are well deployed while balancing client experience. Where required make adequate escalations to draw necessary management attention.
• In coordination with Legal & Compliance, keeping abreast of legal and regulatory changes. Continuously review and raise the standards on internal controls in line with regulatory expectations and best in class PvB practices.
• Support/oversee key projects related to Suitability and Sales assurance, cross border, dormant a/c handling, etc matters.
• To maintain an ongoing awareness of new policy and procedure roll outs, especially those related to Investment Suitability, trade execution and cross border activities.
• Perform and conduct timely assurance checks relating PvB controls in areas such as Suitability and Sales Assurance, Pricing related, or other procedures / processes deemed relevant by process owner.
• Provide support for other areas of assurance and where required to provide support to WM COO.
• Work with the relevant Committees to ensure processes for products are fit for purpose and meet regulatory requirements.
Key Responsibilities
Strategy
· Drive efficiency with front office sales suitability
Business
· Private Banking
Processes
· Investment Suitability, Investment order execution, Cross Border, Dormant, Client Confidentiality, Complaints
People & Talent
· Work through example and practice the appropriate culture and values. Work in collaboration with risk and control partners. Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
Risk Management
· Have an awareness and understanding of the main risks facing the Group.
Governance
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment
Key stakeholders
· Regional Head of PvB
· WM COO
· Functional Partners including T&I, Risk, Compliance, HR, Finance, Legal, Audit, GBS, etc.
· Regulators including PRA, FCA, MAS, HKMA and other local regulators where appropriate
Our Ideal Candidate
· 2+ years’ experience in Advising and guiding the Private Banking Front Office and support functions with respect to Investment trade suitability queries and internal policies and procedures
· Collaborate with front office and support functions to ensure that robust controls are in place and are well deployed while balancing client experience. Where required make adequate escalations to draw necessary management attention.
· In coordination with Legal & Compliance, keeping abreast of legal and regulatory changes. Continuously review and raise the standards on internal controls in line with regulatory expectations and best in class PvB practices.
· Support/oversee key projects related to Suitability and Sales assurance, cross border, dormant a/c handling, etc matters.
· To maintain an ongoing awareness of new policy and procedure roll outs, especially those related to Investment Suitability, trade execution and cross border activities.
· Perform and conduct timely assurance checks relating PvB controls in areas such as Suitability and Sales Assurance, Pricing related, or other procedures / processes deemed relevant by process owner.
· Provide support for other areas of assurance and where required to provide support to WM COO.
· Work with the relevant Committees to ensure processes for products are fit for purpose and meet regulatory requirements.
Role Specific Technical Competencies
· Competency in Excel and Power Point
· Understanding of Sales Process with emphasis on product suitability
· Understanding Risk Management
· Core knowledge of Regulatory policies
· Ability to analyze data to identify on sales pattern / risk issues
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
