Working Day: 6 days per week
Location: Guoco Midtown, Singapore 189771 (Bugis)
Salary: $2400 - $3700 + Allowances
Responsibilities:
As a Guest Relations Executive, you will be the face of our restaurant, ensuring that every guest feels welcomed and valued from the moment they step in. Your primary responsibility is to provide outstanding customer service, manage guest interactions, and enhance the overall dining experience. You will work closely with our team to maintain high service standards and create a memorable atmosphere for our guests.
- Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table.
- Be familiar with the menu, promotions, and service procedures.
- Handle general queries and assist with email and phone inquiries, making accurate reservations.
- Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements.
- Reconfirm reservations daily and respond to inquiries promptly.
- Interact with guests to understand their preferences and provide personalized recommendations.
- Address guest concerns promptly and seek effective resolutions.
- Requests guests for their dining feedback and communicate feedback to the Restaurant Manager.
- Liaise with Front of House and Back of House to ensure timely and accurate service.
- Ensure the restaurant is clean, organized, and inviting, enhancing the overall dining experience.
- Gather guest feedback and share insights with the management team to continuously improve service quality.
- Accommodate special requests and dietary preferences with attention to detail and care.
- Perform or assist in the Front of House duties whenever required.
Job Requirement:
- Proven work experience as a Guest Relation Executive, Restaurant Host or similar roles.
- Willingness to work split shifts, weekends, and public holidays.
- Experience in restaurant, hotel or fine dining concepts will be advantageous.
- Guest relations background
Quah Siying (Jeslyn) R1982418
The Supreme HR Advisory Pte Ltd 14C7279
