Job Purpose:
Ensure smooth operations in the Outlet
Duties:
· Supervise all staff in outlet and ensure smooth operations within the outlet.
· Involve in manpower planning which include of duty roster planning, recruitment of full-time/ part-time staff
· Oversee on-the-job training to all staff to ensure the staff understand their work areas and are able to perform their roles with confidence
· Involved in recruitment for staff
· Liaise with support departments such as HR on payroll matters and Accounts on finance/ billing matters
· Enforce good hygiene and food/workplace safety standard within the outlet
· Manage food and labor cost within the outlet
· Enforce good customer service amongst the staff
· Manage guest/ customer’s complaint
· Work with Head chef/ Marketing department in terms of launching new menu/ Limited Time Offer in order to boost the sales for the outlet
· Hands-on helping in the outlet during peak period
· Performs other related duties such as special assignments and annual major objectives as required
Skills/Qualifications:
Leadership, People skills, Friendly, Organized, Communication skills
