Responsibilities:
- Provide onsite IT support in a professional and courteous manner.
- Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
- Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
- Ensure timely case attention, resolution, escalation and closure, so that SLA is met
- Ensure timely escalation of major and critical incidents.
Requirements:
- Diploma in Information Technologies or related fields.
- Minimum of 1-2 years of relevant working experiences in IT Deskside, Desktop support
- Working knowledge in experience with MS Windows Operating Systems.
- Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
- Basic network infrastructure knowledge and smart hands support.
- Training for new products or tools for end users.
- Positive working attitude and willing to learn and take up new tasks as and when assigned.
Additional info:
- This is on 12 months, renewable contract
To apply, please visit www.gmprecruit.com and search for Job Reference: 24574
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
