Overview:
This is an internal and external customer support function within distribution. The incumbent serves as a point of contact for internal and external communications within distribution.
This position is responsible in preparation of documents for outbound transportation, which includes delivery orders and commercial invoices for export and inter-company shipments. For the inbound process, such as checking the products on SKU, quantity and initiates a Goods Inbound Discrepancy report for any damages or wrong products received. Also, performs shipment receiving or confirmation in SAP for inbound and outbound process.
How You’ll Make an Impact:
- Performs documents, tracks and reports the flow of daily orders for Channel Partners and Inter-companies as well as end users.
- Creates and consolidates outbound deliveries, transportation Unit, for STOs and sales in SAP (ECC and EWM).
- Order Entry for Channel Partners and Inter-company.
- RBC batch allocation for all orders out of Cressier and Dreieich.
- Creates export documentation.
- Performs PDO process in SAP.
- Coordinates and schedules all customer shipments for instrumentation and spare parts.
- Coordinates and schedules supply center orders.
- Daily follow-up on POD’s. Ensure/initiate action when no POD is received.
- Reporting on KPI including daily reporting of on time shipments, reported errors and missed shipments.
- Releasing shipment orders, preparing export documentation, coordinate special deliveries. Work with CS to review problem orders.
- Place purchase requisitions for indirect supplied and perform monthly accruals for same.
- Coordinates the flow of goods, including exception management, re-routing, expediting, and other actions required to meet expected lead times or other customer service requirements.
- Provides detailed analysis of end-to-end performance. Documents, tracks and reports the flow of daily orders transferred to the warehouse and delivered to the end customers.
- Supports reverse logistics and flow of RMAs (return material authorization) from customer to return center.
- Point of contact for order status inquiries from internal stakeholders and external service providers.
- Initiates and reviews PGI (Post Good Issue). Ensuring all shipment orders are completed and closed in SAP.
- Ensures export/import documentation is accurate and complete in the system.
- Report all perceived hazards to Distribution Center Manager.
- Ensure compliance to GDPMDS/ ISO / Risk Assessment requirements.
- May track shipments of goods throughout the supply chain.
- May support warehouse activity as needed.
What You Bring:
- Bachelor’s degree or equivalent.
- 3 years experiences in Customer Service or Inventory Management Environment.
- Working knowledge of Microsoft office tools-Excel and Words.
- Professional and effective verbal and written business communication skills.
- Ability to resolve issues in effective/practical ways.
- Close adherence to company policies and procedures.
- Team player/ flexible/ attentive to detail and quality minded.
- Possesses positive attitude with ability to lead team to achieve department goals and objectives.
- Accurate and detail oriented.
- Ability to work a flexible schedule, with overtime when needed.
- Knowledgeable in IATA regulations, Incoterms and GTS.
- Temp logger process – coordination per destination
- Working Knowledge of SAP.
- Knowledge of occupational health & safety regulations is desirable.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
