This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.
Job Description
Project Delivery
· He/She manages project or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives.
· He/She plans and drives the required procurement activities including seeking the project scope and funding approval from the respective approving authority.
· He/She monitors and tracks project progress to resolve issues across different functions immediately and mitigates any potential risks early to avoid project failure.
· He/She leads cross functional teams, works in collaboration and coordinates with business users, internal and external teams, and vendors to ensure project is successfully completed within budget & scope, on time and with quality.
· He/She provides regular progress update to key stakeholders and management and escalate issues for resolution in a timely manner.
· He/She builds partnership with internal and external stakeholders of projects.
· He/she is an articulate and influential communicator to both internal and external stakeholders and is able to work well in a team environment.
· He/She is able to see interconnections, anticipate operational issues across all parts of the projects and develop creative strategies to address them.
· He/She participates in annual work-planning and manage the estimation of budget for new demands.
Service Operations
· He/She is responsible for overseeing the maintenance and support of systems/applications to ensure they operate smoothly and efficiently.
· He/She provides on-going maintenance support for production systems/applications and 24/7 stand by support.
· He/She attends to user queries, analysis and investigation of production issues reported, ensuring the issues are fixed as per user requirement.
· He/She evaluates potential solutions and make recommendations to resolve application issues and user queries.
· He/She manages, and logs issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
· He/She conducts root cause analysis for issues and implement preventive measures to prevent recurrence of issues.
· He/She leads and participates in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
· He/She leads and involves in change management process (Change Approval, Implementation, Testing, Deployment and verification)
· He/She leads and involves in administration matters such as contract renewals, SSL Cert purchases and renewals.
· He/She works with business users and build good rapport.
· He/She collaborates with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
· He/She participates in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
· He/She collaborates with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems, and changes.
· He/She provides periodic updates and reports to internal and user management.
· He/She participates in annual work-planning and manage the estimation of budget for maintenance and support of systems/applications.
Requirements/Qualifications:
· Degree in Computer Science, Computer Engineering or equivalent.
· Successful track record in Project Management, User and Vendor Management and leading large-scale projects.
· Successful track record in Service Operations Management.
· Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely.
· Good oral and written communication skills as well as good presentation skills with ability to conduct presentations comfortably to large group and senior management.
· Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
· Able to adapt to fast changes and work under pressure.
· Experience in healthcare industry is an added advantage.
