Purpose
The APAC Head of Consumer Products Technology will work closely with the APAC Head of A&H, IPL and Distribution to define a technology strategy and related execution plans to support multiple cross-geography and cross-business line transformation programs.
The APAC Head of Consumer Products Technology will lead a team of Program/Project Managers and Technology Leads in the APAC Regional Office and the APAC off-shore Business Service Centres.
The APAC Head of Consumer Products Technology will be responsible for the management of all the Information Technology related project and activities (change, run, risk, and budget management) for the Consumer Product distribution portfolio of programs and systems. Distribution channel includes General Agency, Broker, Telemarketing, Travel agents, Direct Marketing, BANCA and other distribution channels. Coverage of Consumer Products includes A&H, Travel, IPL (Residual, Gadget, etc).
Responsibilities
- Business engagement- Work closely with business and technology stakeholders to build alignment and define technology strategy, technology roadmap and execution plans. Communicate on a periodic basis, negotiate success, report progress, manage and resolve risks and issues.
- Program Management – Manage multiple, concurrent global, regional, local technology programs and projects. Ensure projects are delivered on time, on budget, meeting business expectations and quality standards. Ensure issues and risks are raised and managed in a timely manner. Ensure Chubb project management standards are observed.
- Systems development - Manage development of multiple solutions and systems, adhering to Chubb’s architectural standards and system development frameworks (agile and waterfall).
- Service and Risk management - Manage and report on service levels for multiple global, regional and local systems. Manage related ITIL processes (e.g. incident, problem, change management), Information Security processes (e.g. vulnerability management), and Risk Management processes (e.g. currency).
- Team Leadership - As a key member of the APAC Technology Leadership team, lead and motivate diverse, distributed Chubb and partner teams. Own the talent agenda (acquisition, retention) for the Claims technology function.
Qualifications
- 15 years+ of experience in developing and running enterprise systems and applications, and/or managing related projects in complex, multi-geography, multi-business line environments
- 10 years+ of experience in managing a Technology function and team, in a regulated industry, ideally Financial Services
- Experience is managing upward of $5M budget and 50+ resources in a distributed mode.l
- Experience in Digital transformation and specialised in Insurance sales distribution channel / policy administration system would be ideal.
- Experience with standard Project Management frameworks (e.g. PMP), and waterfall and agile system development methods and tools
- Experience with implementing and operating within ITIL aligned service management frameworks for production support
- Strong communication and presentation skills with executive level
- Strong people leadership skills
- Excellent stakeholder management, negotiation and influencing skills
- Bachelor’s Degree in Computer Science or equivalent
