Case Management Officer

STATEMENT OF PURPOSE

Works with relevant clinical departments to provide assessment and intervention in management for patients care

MAJOR DUTIES AND RESPONSIBILITIES

Specific (100%)

A. Casework

1. Interview/counsel and conduct biopsychosocial and financial assessment of the patient/ resident and recommend intervention plans to the multi-disciplinary team to establish holistic and personalized care plans
2. Participate and present case in multi-disciplinary team/ multi-agency case discussion to formulate common care goals
3. Coordinate with service providers to ensure patients and families receive timely care support after discharge and make post discharge follow-up call to patients/ families when appropriate
4. Provide information and put up application on services/schemes and financial assistance for example, Medifund, Medication Assistance Fund and Remission etc. Make applications for external funding
5. To escalate and handover case management to MSW timely when identify suicide/ family violence/ addiction/ abuse case related
6. Make home visits for care assessment when necessary.
7. Timely documentation of patient's biodata, interviews, telephone calls, payments, and field visits for records
8. Provide and reinforce education, information on patient’s condition if required.

B. Group Work

1. Assist in planning, co-facilitating, monitoring, and evaluating of group work
2. Target and reach out to individuals and/ or groups who may benefit from group work

C. Training and Education

1. Participate in quality improvement projects

D. Programme Development and Implementation

1. Participate in hospital committee and/ or work with community partners/ external agencies to improve the quality of care and services to patients/ residents
2. Assist in the review and implementation of programmes for targeted group of patients/ residents

E. Research

1. Participate and support research data collection/design/analysis
2. Assist to develop abstracts/posters/oral presentations

F. Others

1. Advocate for the protection of patient’s dignity, confidentiality, and rights
2. Actively involved in hospital and department’s initiatives
3. Embrace continuous improvements as our way of life by improving and refining work performance daily. Participate in Kaizen projects.
4. Be a CARE team member in times of civil emergency or mass casualty
5. Any other duties as assigned by Supervisor/ HOD

JOB REQUIREMENTS

(A) Education, Training and Experience

1. Must have attained professional qualifications either in nursing, medicine, or para clinical disciplines
2. Must have prior job experience in either nursing, medicine, or para-clinical disciplines that commensurate with the job
3. Must have at least 5 years working experience in patient related care

ABNORMAL PHYSICAL WORKING CONDITION

1. Health risk of being exposed to infectious diseases
2. May be exposed to patients and visitors with varied mental health states and may have personality issues