Job Summary:
- Industry: Healthcare/Community care
- Working location: West
Job Responsibilities:
- Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle
- Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.
- Support in operations planning in assigned areas, including conducting data analysis, workload monitoring, and performance KPIs monitoring
- Support in improving community operations to enhance care and residents' experience, such as piloting new programmes and processes, evaluating the use of technology to ease workflow improvement, and evaluating the success of pilot programs for future action
- Support the overall Patient Experience efforts to improve residents' experience and quality of care, such as managing feedback from all sources and working closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed, as well as evaluating feedback and work with various stakeholders to identify potential service gaps.
- Any other duties.
Job Requirements:
- Possess a Bachelor's Degree, with a minimum of 2 years of relevant experience in healthcare, operations, and/or customer service environment
- Possess excellent writing, communication, and interpersonal skills
- Strong sense of responsibility and ability to manage complaints and feedback
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only short-listed candidates will be notified.
Registration No: R24123448 / EA Licence No: 12C6253
