1. Sales and Revenue Management:
- Develop and implement strategies to meet and exceed sales targets.
- Monitor sales performance and analyze key metrics to identify areas for improvement.
- Create promotional and marketing plans to drive revenue and attract new clients.
- Maintain a strong understanding of all spa products and services to effectively sell and promote them.
2. Sales Training and Development:
- Provide ongoing sales training and coaching to staff to enhance their selling skills and product knowledge.
- Conduct regular sales check motivate and educate the team.
- Ensure staff are knowledgeable about current promotions, services, and products.
3. Operations Management:
- Oversee daily spa operations to ensure a seamless and high-quality customer experience.
- Manage staff schedules, appointments, and workflow to maximize efficiency.
- Ensure the spa is clean, well-maintained, and compliant with health and safety regulations.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Manage inventory levels and order supplies as needed to ensure smooth operations.
4. Staff Management:
- Train, and evaluate spa staff, ensuring they meet performance and service standards.
- Foster a positive and productive work environment through effective leadership and team-building activities.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Address any staff issues or conflicts promptly and fairly.
5. Administrative Duties:
- Manage the spa’s budget, including expenses, payroll, and revenue tracking.
- Prepare financial reports and present them to senior management.
- Ensure all financial transactions are accurately recorded and reconciled.
- Maintain accurate records of client treatments, sales, and inventory.
Qualifications:
- Diploma holder, with good command of english and mandarin.
- Minimum of 2 years of experience in a management role within wellness industry.
- Proven track record of meeting sales targets and driving revenue growth.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time-management abilities.
- Proficient in using spa management software and Microsoft Office Suite.
- Knowledge of health and safety regulations in a medical spa setting.
Working Conditions:
- Full-time position requiring flexibility in hours, including evenings and weekends as needed.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.