Job Duties
- Assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
- To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
- Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
- To welcome and bid farewell to all VIP guests
- To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
- To handle complaints or incidents/accidents occuring in the hotel when necessary
- Record all complaints into log book for management and all departments' attention or follow up.
- Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
- Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.
Job Requirements
- Minimum 2 years of relevant experience
- Excellent communication and interpersonal skills
- Proactive team player
- Positive working attitude
- Strong analytical problem solving skills
We regret that only shortlisted candidates will be notified.
