- Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system.
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
Requirement
Diploma in IT or Business or related discipline
- Minimum 1 year of call center experience
- Having good communication skills (speaking and writing)
- Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
- Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform
