Responsibilities:
- Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
- Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
- Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
- Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
- Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Requirements:
- Diploma in any field, preferrably in Hospitality
- At least 4 years of experience in a similar capacity in hospitality industry
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System
- Ability to lead team and drive results
