To oversee the smooth operation, management and overall performance of the Front Office Department for Pan Pacific Serviced Suites Beach Road & PARKROYAL Serviced Suites.
Primary Responsibilities:
a) To prepare the hotel’s annual Front Office, including the Pacific Lounge budget and submit to management for approval. The annual budget should include manpower requirement, operating expenses, etc. On the approved budget, the incumbent rolls out the plan.
b) Control in area of direct responsibility, all budgetary items, overheads and operating expenses including profit & loss report, accuracy on accrual, forecasting and capital expenditure (CAPEX)
c) Responsible in meeting all Key Performance Indicators for Front Office.
d) Champion the Leading Quality Assurance Audit, and all other internal or external audit with the Pan Pacific Hotels Group
e) To develop, implement Standard Operating Procedures within your areas of direct control.
f) Ensure that all quality, service, and controls conform to established standards as set by the General Manager, as well as Pan Pacific Hotels Group (PPHG) policies and procedures.
g) Supervise all operational activities to ensure maximum guest satisfaction. Ensure that all guest feedback is responded to in a timely manner.
h) Oversee the operations of the Pacific Lounge to ensure consistent quality and variety of food
i) Ensure compliance with local authority regulations by maintaining hygiene standards and renewing food licenses.
j) Respond to Trust You and other social media reviews.
