COMPANY OVERVIEW
A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 90,000 staff and operate across 42 countries.
THE ROLE SUMMARY
The APAC Technical Services Manager provides leadership and direction for all aspects of Technical Services delivery for the XX Account across APAC, achieving the set objectives for Self-Delivery, Asset Performance & Energy Excellence, GE account growth, financial performance and client satisfaction.
The role will be accountable to the XX Regional Account Director for assuring the delivery of all technical service lines to meet the Client’s requirements and ensuring that all CBRE and 3rd Party vendor staff involved in service delivery are suitably qualified, experienced and licensed to ensure full compliance with local, national, regional and CBRE standards and legislation. A key requirement for the role will be the identification of opportunity to transition vendor spend into CBRE self-perform and to support the drive for implementation of CBRE Technical programs. A big focus area will also include the implementation of technology, best in class procedures and documentation, standardization and consistency across the account, stakeholder management, and providing leadership to the teams.
Supporting the profitable growth of the XX account in relation to Technical Service lines, in the following areas:
· Driving the conversion of 3rd Party Vendor Spend into CBRE Self Perform Technical Services.
· Energy Savings and Efficiency measures to support account profitability and growth.
· Identifying additional scope, innovation and opportunity across the XX account in APAC.
· Efficient and cost-effective technical service delivery and operating models.
REQUIRED LEADERSHIP SKILLS
Value Oriented
· Ability to lead and work with our RISE values.
Strategic Agility
· Demonstrates broad knowledge and perspective by supporting regional strategies, plans and programs.
Decision Quality
· Makes technical and commercial decisions based upon wisdom, experience, judgement and critical analysis. Regularly sought out by others for advice and solutions.
Conflict Management
· Steps up to conflicts, seeing them as opportunities.
Motivating & Empowering Others
· Maintains and communicates a positive yet realistic outlook, in spite of organizational challenges, in order to sustain morale throughout all levels of their organisation.
Managerial Courage
· Able to face the truth and express it, imposes rigorous standards and shows confidence when making complex decisions in ambiguous circumstances.
Business Acumen
· Ability to comprehend, analyse, and interpret complex business documents;
· Responds effectively to the most sensitive issues and solves advanced problems dealing with a variety of options in complex situations, escalating as required.
Effective Communication
· Must be able to communicate effectively in English;
· Interacts easily yet with authority with individuals at all levels;
· Ability to write reports, manuals, speeches and articles incorporating a distinctive style;
· Makes effective and persuasive presentations on complex topics to colleagues and clients;
· Motivates and negotiates effectively with key employees, peer management group and client groups to achieve the desired outcome;
ESSENTIAL DUTIES & RESPONSIBILITIES
Business Strategy & Operational Excellence
· Provide oversight to support technical service initiatives within the XX account to align aligned with the customer’s Dark Green strategy;
· Assist in the development, implementation and monitoring of Technical Services business plans for the account;
· Leverage the Regional & Country team Platform functional areas and subject matter experts, including Energy & Sustainability, Critical Environments, Health & Safety, Strategic Sourcing, Finance and Lean Six Sigma to drive best practice and processes within the account.
· Achieve continuous improvement in the quality/cost/performance of Technical Services delivery within the account;
· Supports the account team to monitor and modify their Technical Services deliverables in accordance with changes in the client’s business needs;
· Support the management and optimization of all resources and mechanisms across the XX accounts, including the identification of small project works across the region;
· Other requirements as assigned.
· Ownership and implementation of best practice processes and procedures, including documentation, across the account;
· Implement and manage standardization across the account;
· Identify and implement strategies to fill gaps within governance and service delivery;
· Implement technology across the function that could improve service delivery;
· Deliver outcomes based on data driven decisions.
Business Growth & Continuous Improvement
· Identifies and supports new Technical Services opportunities for the account in conjunction with local and regional business development groups as appropriate; Supports due diligence and presentations;
· Support the EFM contract renewal process when due in accordance with GWS goals.
Financial Management
· Responsible for Technical Services financial performance elements within the account and for developing & implementing the annual business plan and CAPEX plans as required;
· Consults with Account Sourcing and Finance to support the development of account-level Technical Services business plans and annual budgets;
· Reviews staffing and pricing models to ensure that account contract compliance is achieved at optimum cost and target profitability;
Resource Management
· In collaboration with Account Leadership and HR, review, assess and recommend new hires/replacements, nourish talent through continuous training and education, develop succession plans for key Technical positions;
· Assist in succession planning of the team;
· Provide support and manage escalations within the team;
· Client and stakeholder management.
Qualifications & Experience:
· Hold formal qualifications in Engineering, Higher Diploma minimum but Bachelor degree desirable in either Electrical, Mechanical or Civil Engineering.
· Minimum 10 years Technical Services Operations experience and/or account management undertaken within complex property/ facilities management area; must have industrial experience.
· A proven leader of people who motivates teams to effectively deliver operational targets;
· Experience of setting up, operating and optimising technical service delivery organizations;
· Enthusiastic and confident professional with excellent people, organizational and leadership skills;
· Evidence of successfully leading from the front and improving multi-functional teams in a highly commercial and competitive environment;
· Highly customer focused, with exceptional Customer Relationship Management experience;
· Willingness to travel across APAC.
