- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Handling calls consist and not limiting to:
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- Technical issue, investigation of mismatch fare
- Perform out bound calls to customers who leave callback
Job Requirements
- Diploma / Nitec
- Welcome entry level - Training Provided
- With experience in Call Centre or Customer Service will be an advantage
- Able to work on weekends and perform Overtime when necessary
- Work location at Tanjong Pagar
- Good Bonuses payout
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
