You will assist the Manager to manage the overall lounge operations to ensure the operational efficiency, maintaining or improving the established food and beverages quality and service quality standards and be accountable to the achievement of departmental budgeted revenue and profit goals in line with the Club’s directions.
Responsibilities
- Plan and manage the day-to-day operations activities, including the roster scheduling of employees
- Ensure consistency in food and service quality with continuous monitoring and feedback to your Reporting Officer or the Management
- Guide and train employees in all aspects of service standards, create innovative ideas or focus areas to improve the overall service standards or patronage; including service recovery procedures in order to ensure total members or guests’ satisfaction
- Promote teamwork and quality service within inter-Departments
- Analysis, brainstorm and propose marketing promotions that may improve the overall Department’s revenue results. This includes but is not limited to events planning and promotions for F&B outlets, menus planning, pricing, soliciting of suppliers & sponsors for food promotion, overall F&B labour costs and expenditure
- Involve in financial planning, including annual budgeting (i.e., achievement of budgeted revenues, controlled expenses and labour costs) and business plans
- Ensure SOPs in place for security of inventory, liquor storage and replenishment of F&B supplies in accordance to anticipated business volumes in a timely and efficient manner
- Consistently ensure that all equipment and tools in the lounge, including but not limited to sinks, taps, coffee machines, cash register etc, are all in proper operational condition
- Perform any other adhoc duties as assigned from time to time
Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent
- At least 1 Year(s) of working experience in the related field is required for this position
- Preferably similar capacity of specialized in Food/Beverage/Restaurant Service or equivalent
- Customer oriented, hardworking with strong interpersonal communication skills
- Cheerful and outgoing disposition
- Able to work on weekends and public holidays
