Responsibilities:
Administration & Sales:
- Actively solicit and generate new accounts across the groups and wholesale market segment through telephone prospecting, outside sales calls, site inspections and written communications
- Achieve daily & monthly targeted number of sales activities with effectiveness
- Develop business leads for the Hotel on a weekly basis
- Research & prepare monthly lists of key accounts to target
- Plan site inspections to qualified potential accounts
- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximise groups & wholesale revenue
- Attend key client events, FAM trips & Sales trips as planned
Customer Service:
- Close communications with clients to maintain a high level of hotel’s exposure in his/her feeder markets
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
- Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
- Provide positive and constructive feedback as necessary to the respective departments
Financial:
- Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
- Prepare monthly action plan for Groups & Wholesale market segments and implement account development plan to achieve maximum revenue short & long term
- Conduct negotiations to achieve the best profit and rates for The Standard, Singapore
- Work closely with DOSM to ensure pricing strategy across Groups & Wholesale are aligned to meet & exceed revenue targets
- Attend weekly yield meetings and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics
Operational & Other Duties:
- Maintain high level of knowledge of competitors’ product
- Manage and plan all group logistics in liaison with the reservations and front office team
- Execute and support the operational aspects of business booked from generating proposals, writing contracts and customer correspondence
- Liaise with other departments team to ensure a proper communication
- Prepare sales analytical reports, proposals, agreements, and presentations as required by Sales team
- Respond quickly and efficiently to all incoming sales enquiries
- Organize, file, and retrieve documents/contracts in an orderly manner to maintain essential records for future reference
- Ensure that all account profiles, sales reports and other relevant information is updated in the CRM system
- Provide monthly reports assigned by Director of Sales & Marketing
- Develop and maintain positive and productive working relationships with other colleagues and departments
- To be aware of community, business, political and social factors that may affect the hotel’s financial performance
- Maintain confidentiality of proprietary materials and information
- Follow company and department policies and procedures
- Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
- To support and uphold The Standard’s Corporate Mission and Values in all interactions
Qualifications, Knowledge and Skills:
- A minimum of 2 years' experience in a similar capacity with proven track record in a 5-star/lifestyle hotel
- Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality, or related field
- Excellent verbal, reading and written communication skills
- Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
- Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
- A track record in achieving and exceeding sales targets
- A team player and builder
- A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
- Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues
- Pre-Opening experience is an advantage
