Duties and Responsibilities:
- Maintain complete knowledge of the following (to include but not limited to):
- Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
- Schedule daily sales team onsite activities and weekly sales calendar
- Maintain high level of knowledge of competitors’ product
- Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
- Liaise with other departments team to ensure a proper communication of onsite sales activities & appointments
- Arrange “WOW” FAM trips/site inspections for potential clients and communicate logistics to all relevant Hotel Departments
- Promote positive relations with guests and attend to all requests expediently and courteously
- Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
- Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
- Prepare sales analytical reports, proposals, agreements and presentations as required by Sales and Business Development team
- Provide support to the Sales team in all enquiries & client’s request including group logistics as required
- Maintain and conduct prompt update of clients and agents’ database utilizing Standard’s CRM system & Opera
- Assist with distribution of sales and events proposal, contracts and agreements
- Assist with all business travel sales preparation in liaison with Sales team including sales follow up post sales trip or tradeshow
- Maintain filing systems for in and out-going mail
- Maintain adequate stock of necessary office supplies
- Assist with the coordination and update of department’s annual travel/tradeshow calendar
- Handle other tasks related to Sales team as assigned
- Develop and maintain positive and productive working relationships with other colleagues and departments
- Attend training sessions and meetings as and when required
- Maintain confidentiality of proprietary materials and information
- Follow company and department policies and procedures
- Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
- To support and uphold The Standard’s Corporate Mission and Values in all interactions
Qualifications, Knowledge and Skills:
- A minimum 1-year's working experience in a similar capacity with a proven track record in a 5-star hotel or similar position or transferable skill set
- Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality or related field
- Excellent communication, verbal, reading and written communication skills
- Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
- Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
- Attention to detail and ability to work in a dynamic & fast paced environment
- A team player and builder
- A motivator and self-starter
- Pre-Opening experience is an advantage
