- To assess & review needs of potential and current befriendees, manage befrienders and befriendees matching and conduct necessary training and onboarding for befrienders
- To ensure timely and accurate data input of all befriending activities
in Salesforce - Facilitate and Support in Step-up care for befriendees and CREST P3 clients
- Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc); escalate when needs emerge
- Participate and support in ad-hoc excursion trips to build rapport with clients and their caregivers
- Assist in planning and support of mass dementia screening and mental health awareness outreach events
- Assist in regular outreach and community screening of assigned portfolio
- Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers)
- Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions
- Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre
- Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage
- Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers
- Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS)
- Any other duties that may be assigned to you
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