Key Responsibilities:
- Assist in managing the air freight import operations, ensuring timely and accurate processing of import shipments.
- Coordinate with airlines, customs brokers, and freight forwarders to ensure efficient and compliant import processes.
- Monitor shipment statuses and communicate updates to customers and internal stakeholders.
- Handle and resolve any issues related to import shipments, including delays, damages, and discrepancies.
- Ensure compliance with international trade regulations, customs requirements, and company policies.
- Maintain accurate records of import transactions, including shipment documentation, invoices, and customs declarations.
- Assist in preparing reports and analyzing data to improve import processes and performance.
- Support the Air Freight Import Manager in developing and implementing strategies to optimize operations and reduce costs.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Collaborate with other departments, such as sales, warehousing, and finance, to ensure smooth and efficient import operations.
