• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers
Requirements:
- Min GCE N/O Level, Nitec or Dip in any discipline
- Prior Call Centre experience will be advantageous
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Call Centre Associate
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
