d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.
Based in Singapore, France, Switzerland and Belgium, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.
- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
- Contract management: Transition Manager, Relationship Manager, Contract manager..
We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...
The Business Analyst is responsible for implementing and maintaining new applications within the organization. He integrates and inter-connects the various applications of the organization, so that they operate in a unified and automated manner. He provides support to the end users.
RESPONSIBILITIES
Under the supervision of the IT-Apps Manager, the Business Analyst r will perform the following main missions:
- Project Management and business Analysis ( 40-50%)
Plan and integrate new applications into the organization following IT application lifecycle best practices:
· Participate to the functional analysis of needs with various teams (finance, procurement, HR, education teams)
· Explore and benchmark solutions
· Plan and manage the project
· Guarantee clear communication and guidelines with the vendors
· Test and coordinate UAT of the selected solution with users
· Ensure specifications are met, documentation and deliverables are complete and updated
· Deploy and train the relevant stakeholders (support team, managers, end-users)
2. Data Integration and Automation( 20-30%)
Ensure connectivity, dataflow and automation between the existing applications:
· Study current data flows and data mapping and propose automation
· Setup and maintain the interfaces between the applications
· Monitor data security and data flows to ensure data is up to date in all the systems and database
· Setup dashboards and automated reporting to feed pertinent data to stakeholder
· Maintain source code and interfaces documentation
3. Application Support ( 20-30%)
· Provide Ensure the support level 2 to the end users and subsequent continuous improvements.
· Identify and provide SOP for the level 1 helpdesk.
SKILLS, ABILITY AND REQUIRED QUALIFICATION
· Master’s in computer sciences or information technology
· 3-7 years experience in applications, interfaces or integration development
· Proficiency in databases (SQL)
· Proficient in scripting and automation (Powershell, HtmlTML, Python, Devops)
· Experience with vendors management
· Proficiency in English
