Key Responsibilities
- Technical Support
- Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
- Provide L2 technical support and advice to users on systems-related issues or queries.
- Perform systems administration/maintenance and works toward continuous optimization of systems performance.
- Standby with on-call availability with varied shifts including nights, weekends and holidays.
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
- Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
- Diploma/Degree or equivalent
- Min. 5-7 years of experience preferred.
- Technical knowledge with infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
- Solid Experience with OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.
- Solid Experience with Virtual Machines – VMware, Hyper-V
- Experience with Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.
- Experience with network architecture and security, routers, switches, provisioning, firewalls, and security
- Possesses problem solving skills and able to prioritize and manage multiple tasks.
- Demonstrated verbal, written communication and interpersonal skills with stakeholders.
