Responsibilities:
- Responsible for day-to-day operational activities in Company's systems, to ensure optimum system performance and determine the system strategy for business continuity.
- Responsible for daily system health checks and proactive incident reporting.
- Support new operation initiatives and to drive development of system integration, acceptance, performance management practice and performance testing.
- Work with different stakeholders to perform technical support for any incident or request.
- Support infrastructure services either on premise, hybrid, or public cloud environment to support Company's systems by working closely with different stakeholders.
- Support integration services between external systems either on premise, hybrid, or public cloud environment to support Company's systems by working closely with different stakeholders.
- Responsible for ensuring backup solution for Company's data and system are operational state
- Support for any application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA.
- Responsible for tracking and maintaining Company's asset inventory to ensure all asset are accounted for.
- Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.
Requirements:
- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
- 2-3 years of experience in supporting and implementing effective operational workflows, procedures, and best practices in accordance with government infrastructure and security policies to ensure that the platforms and services are monitored, secured, available and reliable.
- Added advantage with AWS Certification - At least 1 years of working experience in Cloud-based services, IT operations and vendor management.
- Proactive and dedicated individual with multi-tasking capabilities
- Working knowledge of and experienced in Public Agency IT/System environment is preferred.
- In-depth hands-on experience on:
- Familiar with cloud-based services such as Government Commercial Cloud (GCC), AWS and/or Azure.
- Familiarity with security and access control measures to control privileged access to test and production environment.
- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS
- Knowledge of disaster recovery, system backup and restore.
- Troubleshooting connectivity and data transfer issues.
- Certification in AWS SysOps is a plus.
