Integrated Waterpark Resort under the ambit of NTUC Club, runs the D’Resort and Wild Wild Wet. The Director of Integrated Waterpark Resort will work closely with Club’s key management to develop and review business plans and strategies (B2B and B2C), develop key performance indicators, and conduct resource planning. The incumbent will oversee all functions which include Waterpark Sales, Room Sales, Events, Guest Relations Management, Housekeeping, Facilities and Security.
The role holder should preferably be passionate, conscientious, a strong problem solver to address challenges, resolve issues (if any), and achieve desired results. The incumbent should preferably be one that is committed to organizational excellence to achieve high levels of customer satisfaction through consistent implementation of best practices in hospitality management.
Roles & Responsibilities
- Responsible for all activities related to operational and strategic management to achieve planned goals and objectives while maintaining brand and company standards for guest satisfaction and employee satisfaction
- Review and share functional excellence and best practices with respective departments to achieve desired results to meet business objectives
- Collaborate with Human Resources to ensure an effective recruiting process to attract talent to the organization
- Collaborate with relevant partners, and marketing teams, to increase or improve program offerings
- Manage rooms and attractions by developing plans to increase occupancy and/or revenue, ensure compliance with all local health & safety or alcohol laws, oversee the quality assurance of operations including review of standard operating procedures, and oversee development of relevant programs related to attraction’s activities
- Innovation and Technology – use innovative methods to enhance the guest experience and improve operational efficiencies
- Guest Management, establish and implement appropriate service recovery policies or guidelines to ensure guest satisfaction
- Lead the planning of strategic and tactical events through events and sponsorship to achieve business objectives
- Plan, forecast, and drive activities to increase revenue and/or market share and be responsible for increasing sales and customer satisfaction index
- Team management – work alongside Human Resources to develop team competency to remain relevant and competitive in the marketplace
Qualifications and Other Requirements
- Bachelor’s degree or equivalent higher education qualification in business administration, hotel management, or related field preferred
- Minimum 8 years of experience in a similar role
Proven track record of overseeing rooms, resort, water themepark or other relevant hospitality functions - Leadership skills with strong business acumen and a solution-oriented mindset to drive positive results
- Strong interpersonal skills, cultural knowledge, awareness, and ability to communicate and influence at all levels
- Proficient MS office skills
Salary details will be discussed separately over the interview process if candidate is shortlisted.
