Job Responsibilities:
- Acquire and maintain strong knowledge of the organisation's programmes, services and processes
- Keep abreast of latest MOE initiatives to stay relevant with customers' needs
- Actively promote and upsell programmes to both prospective and existing customers
- Attend to customers' needs and enquiries in a prompt and service-oriented manner
- Build rapport and maintain a positive relationship with all customers
- Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
- Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
- Maintain an updated record of customer interactions, including inquiries, feedback and complaints
- Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
- Provide support and assistance to teachers and students whenever required
- Maintain a strong communication link between teachers and parents to ensure a seamless client experience
- Assist in other adhoc duties as assigned
Job Requirements:
- Minimum Diploma holder
- Strong proficiency in spoken and written English
- Comfortable to speak and write in Mandarin Chinese
- Comfortable with using Google Docs, Sheets, Microsoft Office and technology in general
- Possess emotional maturity and passion for customer service
- Good team player with ability to work with minimal supervision
- Prior experience in education industry would be advantageous
