Job Responsibilities:
Membership Sales
- Develop and implement strategic plans to attract new members to the club.
- Conduct tours of the club facilities for prospective members.
- Follow up on leads, inquiries, and referrals to convert prospects into members.
- Maintain a database of potential members and track progress in the sales cycle.
- Prepare and present membership proposals and contracts.
Events and Member Relations
- Serve as the primary point of contact for all membership-related inquiries and concerns.
- Address and resolve member issues in a timely and professional manner.
- Build and maintain strong relationships with existing members, ensuring high levels of satisfaction and retention.
- Organize and attend member events, functions, and activities to promote engagement and community
- Execute and deliver events from idea conception to implementation.
- Survey and research, project coordination, drafting programmes, producing content, managing vendor relationships and stakeholder communications, managing budgets etc.
Marketing and Outreach
- Collaborate with the marketing and communications team to create promotional materials and campaigns aimed at increasing membership.
- Develop and execute targeted marketing strategies to reach potential members through various channels (social media, email, events, etc.).
- Represent the club at local events and networking opportunities to increase visibility and attract new members.
Reporting and Analysis
- Monitor and report on membership sales performance, providing regular updates to the Head of Department.
- Analyze membership trends and feedback to identify areas for improvement and opportunities for growth.
- Maintain accurate records of all membership transactions and communications.
Job Requirements:
• Recognised University Degree/Diploma in Business, Marketing, Hospitality, or a related field
• At least 3 years of relevant working experience
• Strong understanding of sales strategies, lead generations and relationship building
• Possess event management and partnership relationship management or where relevant and equivalent
• Strong interpersonal and communication skills, both written and verbal and negotiation skills
• Results-oriented mindset with a proven track record in meeting targets
• Excellent organizational and time management abilities.
• Creative thinking and problem-solving abilities
• Proficient in Microsoft Office and CRM software
• Ability to work independently and as part of a team
• A positive, customer-focused attitude and a passion for delivering outstanding service
