Job Description
- Develop and maintain performance management dashboards and visualizations.
- Provide regular analysis on operational performance metrics including transactions, conversion rate, lead quality, cost efficiency, retention, and KPI tracking to guide decision-making and devise proactive solutions.
- Collaborate across teams to drive Operational Excellence (OPEX) and Continuous Improvement Process (CIP) initiatives, identifying growth opportunities for product, customer, driver, and optimization.
- Support senior management with clear and concise presentations of complex data sets for informed decision-making.
- Build, automate, and enhance reporting, data logging, and data pipelines for availability, integrity, accuracy, and reliability, ensuring security and compliance.
- Assist in report compilation, issue investigation, and liaison with internal and external stakeholders for regulatory compliance.
Job Requirements
- Bachelors' Degree in Economics, Computer Science, Engineering, Mathematics or Statistics.
- Minimum 5 years experience with 3+ years of relevant experience in analytics and product/process improvement.
- Proficient in analyzing large datasets and translating quantitative findings into actionable insights.
- Excellent understanding of analytics, computational modeling, business needs analysis, data visualization, and stakeholder management.
- Resilience and initiative in a fast-paced, dynamic environment
- Proficient in SQL; experience in BI tools such as Tableau, Metaforce, Python or Looker is a plus
- Prior experience demonstrating strong stakeholder engagement and vendor management skills is a plus
