Responsibilities include but are not limited to:
- handling check-ins and room assignments.
- accommodating special requests when possible.
- processing check-in/check-out including luggage assistance.
- collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- answering inquiries about hotel services, directions, local attractions, etc.
- assisting guests with safety boxes, additional guest room keys, transportation, etc.
- pre-registering, blocking reservations for same day and future reservations
- cancelling room reservations according to policies and procedures.
- performing night audit during midnight shift and preparing necessary reports
- on time and at work when scheduled and in proper uniform.
- attending department meetings as scheduled.
- consistent professional and positive working attitude and actions when communicating with guests and associates.
- flexibility to work in other positions/departments as the need arises.
- complying with sanitary, safety, security and emergency procedures.
- writing shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- performing any other duties / tasks as requested by management.
