Job Responsibitilies
- Report to Head of Business Development.
- Oversees the work of Digital Business Support team.
- Team support operations strategic initiatives and people management.
- Ensure the team to provide professional customer service via various communications channel.
- Engage with customers from various media, from enquiries to won deals.
- Supervise the team to handle customers enquiries and feedback promptly.
- Handles compliant and resolved amicably.
- Ensure staff performance aligns with company goal.
- Establish SOP and keep them in check periodically to ensure the flow stays operational to current needs.
- Training and assessment of new team joiner.
- Ensure our procedures remain in check with PDPA guidelines, and staff to comply since we are handling customer’s data.
- Work with IT team to develop and set up automated replies to designated communication channel to address common FAQ swiftly, and self-help videos for common technical issues.
- Drafting of template replies to craft the professionalism of the company.
- Training of the team of communication and interpersonal skills.
- Training of the team soft sales skill, targeting at difference customer type.
- Offer supplementary package, ie. Extended warranty programme, maintenance package etc, to ER members.
- Stay current with digital trend, so to propose recommendations to Head of Business Development to evaluate.
- Collaborate with other team members to close services/operational gap in respective aspect.
- Introduce Renewable Energy Certificate (RECs) to ER members
Job Requirements
- GCE ‘O’ Level/Diploma Holder
- Relevant experience in Business Support/Customer Service
- Good communication/interpersonal skills
