Job Responsibilities :
Senior application specialist for enterprise applications such as ServiceNow and Coupa
- To maintain and manage ServiceNow and Coupa enterprise applications within Razer across all regions.
- To manage integration of ServiceNow with other enterprise applications (e.g. Azure AD, SAP, On-Prem Active Directory)
- To handle Change Requests, such as developing of custom forms, updating workflows, etc.
- Engage with business users for requirements gathering and transforms into ServiceNow system requirements
- Facilitates End-to-End development with complex workflows and end-user testing
- Documents business requirements and systems specifications
- Managing the SLAs and deliverables for multiple projects
- Perform regular ServiceNow account review for security and compliance
- Administer platform release/version upgrades, including scheduling, cloning and migration of data from instances with ServiceNow
- Conduct end-user trainings to ensure proper usage of application
Pre-Requisites :
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of 5 years of working experience in ServiceNow configuration and development.
- Excellent in Web Development skills e.g., HTML, Angularjs, CSS.
- Prior working experience with ServiceNow ITSM.
- Prior working experience in customizing widgets for Service Portal.
- Prior knowledge of ITIL process will be an added advantage.
- Experience in integrating multiple tools as per requirement in SOAP/REST and should be capable enough to write script in Object Oriented Programming Concepts(OOPS)
- Experience in Power Shell Scripting.
- Strong analytical and planning skills
- Ability to multitask effectively in a fast-paced environment
- Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment
- Excellent communication skills and customer-centric attitude
- Experience handling time-sensitive, pressure-intensive customer issues
