With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Guest Services Executive with Conrad Hotels and Resorts builds relationships with Guests who visit the wellness facilities, including the Gymnasium, Swimming Pool & Spa, and offers proactive service and assistance to those individuals.
What will I be doing?
As a Guest Services Executive, you will be instrumental in providing exceptional service in our wellness facilities. Your role involves interactions with guests at the Fitness Center, Spa, and Swimming Pool & Pool Bar, ensuring their experiences meet the highest standards of our prestigious establishment. Specifically, you will be responsible for performing the following tasks to the highest standards:
The Swimming Pool & Pool Bar:
- Provide high-level service as part of the Pool Bar team, including serving ice water with amenities, and taking food and drink orders.
- Process food orders in coordination with In-Room Dining team.
- Prepare drink orders, including cocktails, smoothies, coffee, and tea.
- Issue pool towels and assist guests in selecting and settling into their preferred sun-loungers.
- Maintain the cleanliness and safety of the pool area, including deck chairs, cabanas, and umbrellas.
- Manage financial transactions at the Pool Bar.
- Coordinate with external vendors for pool cleaning and maintenance.
- Uphold the highest standards of cleanliness and safety at the pool.
The Spa:
- Be knowledgeable about Conrad Spa products and services.
- Handle financial transactions and general administration at the spa reception.
- Manage sales of spa retail items.
- Schedule spa appointments and handle telephone inquiries.
- Ensure cleanliness and safety in the spa, including changing rooms.
The Fitness Center:
- Provide efficient, friendly, consistent, and personalized service to guests.
- Maintain cleanliness and safety in the fitness centre area.
- Manage towel issuance and locker facilities.
- Handle bookings for group fitness classes and personal training sessions of hotel guests.
Overall Responsibilities:
- Collaborate closely with Fitness Club Manager and the team to provide unparalleled service, ensuring guests have an extraordinary and memorable experience in all areas including the gym, spa, and pool.
- Actively engage with guests, ensuring they feel exceptionally well-cared for, and their needs are anticipated and met with attention and care.
- Contribute to creating an awesome experience for each guest, making their visit to each facility not just enjoyable, but truly unforgettable.
What are we looking for?
A Guest Services Executive serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience working at a similar setting
- Relevant, current, and valid qualifications
- Strong customer awareness and focus
- Excellent interpersonal skills and the ability to communicate with Members and Guests
- Eager to learn with the required product knowledge
- Able to multi-task and able to work independently & as a team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
