Customer Service Specialist (Salary: SGD 2,500 - 3,500)
Job Title: Customer Service Specialist
Responsibilities:
Customer Service:
- Respond to customer inquiries, answer questions, and provide excellent service.
- Handle customer complaints and suggestions, resolve issues promptly, and improve customer satisfaction.
- Record and organize customer feedback, analyze common issues, and provide improvement suggestions.
Order Management:
- Receive and process customer orders, ensuring accuracy.
- Coordinate and follow up with delivery personnel to ensure timely and accurate order completion.
- Handle order changes and cancellations, maintaining effective communication with customers.
Data Recording:
- Maintain customer information and order records, ensuring data accuracy and completeness.
- Regularly organize and summarize customer service-related data, providing reports to support business decisions.
Team Collaboration:
- Work closely with other departments to ensure customer needs are promptly addressed and resolved.
- Participate in team training and meetings, share experiences and best practices to collectively enhance service levels.
Requirements:
Education: High school diploma or above.
Experience: Preference for candidates with customer service experience.
Skills:
- Excellent communication and coordination skills, patient and meticulous, able to handle emergencies.
- Proficient in office software, such as Microsoft Office (Word, Excel, etc.).
- Strong team spirit, proactive, and responsible.
Language: Good communication skills in both Chinese and English.
Company Benefits:
- Competitive salary and benefits package
- Regular professional training and development opportunities
- Friendly and collaborative work environment
- Employee health and wellness plans
