1. Job Purpose
1.1 The Director of Operations directs and oversees the organization operational activities. Oversees policies, objectives, and initiatives. Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary.
Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head.
2. Principal Accountabilities
2.1 Maintain and provide strength to company’s brand position in assigned regional marketing area.
2.2 Collaborate with executive-level management in the development of performance goals and long-term brand operational plans
2.3 Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
2.4 Set strategic goals for operational efficiency and increased productivity
2.5 Work with Top Management in the development of financial and budgetary plans
2.6 Analyze current operational processes and performance, recommending solutions for improvement when necessary
2.7 Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
2.8 Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
2.9 Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
2.10 Uphold organization policies and standards, ensuring legislative regulations are followed
2.11 Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
2.12 Accountable for concerned management team performance and assurance of meeting goals
2.13 Ensures local store marketing initiatives are coordinated and executed
2.14 Partners with the corporate staff in achieving business results
2.15 Establishes operations standards for cost control, waste reduction, quality, safety and complete on-time delivery of a quality food product.
2.16 Lead implementation and execution of restaurant policies and procedures throughout the assigned market that optimize returns on assets and increase sales and profits.
2.17 Builds, develops and manages an operations team capable of carrying out needed operations and unit growth strategies in addition improving employee and guest relations.
2.18 Provides leadership for problem resolution and improved working relationships.
2.19 Assist concerned team in overcoming obstacles to effective operations ensuring operations operates at high quality level with an emphasis on service excellence while adhering to health and safety.
2.20 Ensure consistent food preparation and the highest caliber of food presentation.
2.21 Provide input for menus-- creating, developing, and recommending recipes for the use of other staff—to create a consistent and quality food product.
2.22 Coordinates with training department to ensure the proper execution of the training plan and system in the outlets
2.23 Interfaces with the Managers by developing corrective action to ensure that action plans resulting from Mystery Shopper audits are implemented for corrective measures and improvements are performed.
2.24 Participates in customer satisfaction surveys as required
2.25 Actively coaches the team and promotes their professional development internally and through coordinated education programs
2.26 Perform yearly managers performance appraisal and follow up on staff appraisals
2.27 Work closely with the purchasing department on any supply / vendor issues affecting operations
2.28 Develop marketing plan in cooperation with Marketing Manager to promote operations business and ensure implementation.
2.29 Performs other duties pertinent to this job as assigned.
3. Communication & Working Relationships
3.1 Works closely with subordinates to ensure information transmission at all time
3.2 Coordinates with different departments in the Head Office to guarantee effective communication
4. Knowledge, Skills, and Experience
4.1 BA degree in Business Administration or Hospitality from a reputable university
4.2 Minimum 10 years of experience in the field of hospitality in management level
4.3 Experience with budget and business plan development
4.4 Proven ability to develop innovative solutions for increased productivity
4.5 Superior negotiation skills in both internal and external settings
4.6 Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
4.7 Strong working knowledge of data analysis and performance metrics
4.8 Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
4.9 Proven ability to plan and manage operational process for maximum efficiency and productivity
4.10 Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
4.11 Excellent Communication and Negotiation Skills
4.12 Excellent computer skills
5. Physical Requirements of the job
The job of the Director of Operations may require long working hours, frequent visits to different outlets, traveling more than 2 times per month, working during holidays, and covering different shifts (night shifts and weekends)
