- Manage customer inquiries via email and phone, providing information on accounts and services.
- Address and resolve customer complaints and discrepancies.
- Oversee service engineer assignments and job scheduling, ensuring accuracy and timeliness.
- Coordinate with various departments to ensure effective service delivery.
- Generate sales from customer interactions and handle purchasing issues under pressure.
- Monitor assigned vessels and ensure engineers adhere to protocols during on-site work.
- Approve spare parts used by engineers and finalize jobs based on their reports.
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