Restaurant Manager

Job Title: Restaurant Manager
Location: Mama Diam, Singapore

About Mama Diam:

Mama Diam is a modern local-inspired themed restaurant and bar located in the heart of Singapore. We offer a unique dining experience that blends traditional Singaporean flavors with contemporary culinary techniques. Our menu features a variety of carefully crafted dishes and beverages designed to delight our customers. We pride ourselves on providing exceptional service and creating a welcoming atmosphere where guests can relax and enjoy great food and drinks.

Job Description:

We are looking for an experienced and passionate Restaurant Manager to join our team at Mama Diam. The ideal candidate will have strong leadership skills, a passion for hospitality, and a proven track record in restaurant management. This role places a high priority on fostering company culture, driving revenue/sales, managing costs, and developing staff and teams, with a strong emphasis on data analysis and KPI-driven performance. The right candidate will have opportunities for future career growth, potentially becoming the General Manager of both Mama Diam and Lou Shang, a sister company.

Key Responsibilities:

1. Company Culture:Foster a positive and inclusive workplace culture that aligns with Mama Diam's values and mission.
   Encourage teamwork, collaboration, and open communication among staff.
   Lead by example, promoting a culture of respect, integrity, and continuous improvement.
   
2. Operational Management:Oversee day-to-day restaurant operations to ensure smooth and efficient service.
   Implement and maintain high standards for food quality, service, and cleanliness.
   Ensure compliance with health and safety regulations.
   
3. Revenue/Sales:Develop and implement strategies to increase restaurant revenue and sales.
   Monitor sales performance and identify opportunities for growth.
   Collaborate with the marketing team to create and execute promotional campaigns and events.
   
4. Cost Management:Manage restaurant budgets, control costs, and optimize profitability.
   Monitor and analyze financial performance, including sales, expenses, and profits.
   Prepare and present regular financial reports to the General Manager.
   
5. Staff and Team Development:Recruit, train, supervise, and motivate restaurant staff, including servers, kitchen staff, and support staff.
   Conduct regular performance evaluations and provide feedback and coaching.
   Develop staff schedules and manage labor costs to stay within budget.
   Identify opportunities for staff development and career progression.
   
6. Customer Service:Ensure exceptional customer service is delivered at all times.
   Handle customer complaints and feedback professionally and effectively.
   Monitor customer satisfaction and implement improvements as needed.
   
7. Inventory and Supply Management:Oversee inventory management, including ordering, receiving, and storing supplies.
   Ensure accurate inventory records and minimize waste.
   Negotiate with suppliers to obtain the best prices and quality.
   
8. Event Coordination:Plan and execute special events and promotions to drive business.
   Coordinate with the events team to ensure successful event execution.
   
9. Compliance and Reporting:Ensure compliance with all local, state, and federal regulations.
   Maintain accurate records of all transactions, inventory, and employee information.
   Provide regular reports on restaurant performance and any issues to the General Manager.
   
10. Data Analysis and KPI Management:Utilize data analysis to monitor and drive performance.
    Establish and track KPIs for various aspects of restaurant operations.
    Use data-driven insights to make informed decisions and implement improvements.
    Regularly review and adjust strategies based on KPI performance.
    
11. Strategic Planning:Develop and implement strategies to achieve business goals and enhance customer satisfaction.
    Stay updated with industry trends and best practices to keep the restaurant competitive.
    

Qualifications:

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations and financial management.
• Ability to handle customer complaints and resolve issues professionally.
• Experience in inventory management and supplier negotiations.
• Proficiency in restaurant management software and point-of-sale systems.
• Strong analytical skills and experience with data analysis.
• Ability to work flexible hours, including nights, weekends, and holidays.

Salary and Benefits:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health insurance.
• Paid time off.
• Opportunities for professional development and career advancement.
• Employee discounts at Mama Diam.

Career Growth:

• The right candidate will have the opportunity to become the General Manager of both Mama Diam and Lou Shang.